2026-07-01
2026.7.1 Product Update
Added operation logs and optimized the App experience, message notifications, channel welcome messages, history download, referral withdrawal rules, and more.
New Feature
Added 【Audit Log】, exclusive to the 799 plan.
Go to 【Settings】 - 【Audit Logs】 to view customer service operation logs.
The system records key customer service actions, such as login and setting changes, making it easier for teams to manage operations, troubleshoot permissions, and perform security audits.
Other Fixes and Optimizations
- Increased the number of App quick replies to 100
- Optimized the message notification trigger logic for more accurate and timely reminders
- Optimized the display logic for conversations transferred to agents after they become invisible
- Fixed the issue where timeout reminders were inaccurate for some customers
- Fixed the issue where some customers could send blank messages
- Optimized the channel welcome message trigger logic to avoid repeatedly disturbing visitors
- Optimized the prompt shown when visitors send images in non-standard formats
- Optimized the issue where 【link text】 in automatic messages was directly converted into hyperlinks
- Optimized the prompt copy for older mobile systems after WebView integration
- Optimized the history download process, with conversation content downloaded by default
- Optimized the referral withdrawal rules. Withdrawals will arrive no later than the next day after submission
