Blog
Guides, tutorials, and product updates.
Traffic but No Conversions? How Live Chat Captures Hesitant Visitors
Many websites do not lack traffic. The real problem is that visitors cannot find help before registering, topping up, or paying. This article explains how live chat placement, fast replies, canned responses, and offline handling can improve website conversion rates.
2026.4.30 Product Update
Supports hiding chat history on the visitor side, sorting the conversation list by customer messages, launching IP direct links, and more.
"No Domain Required: How IP Direct Links Keep Your Live Chat Reachable in China"
DNS pollution and GFW domain blocking are the most common reasons live chat tools go dark for customers in mainland China. IP direct links bypass DNS entirely — no domain needed, no blocking risk, stable access for your Chinese customers.
2026.04.10 Product Update
Features update including bot filtering, hourly online reporting, language support expanded to 42, customized window optimization, and more.
How to Build an AI Customer Service Knowledge Base from Scratch
Poor AI chatbot performance comes down to the knowledge base 90% of the time. This guide walks you through building one from zero — covering content collection, intent classification, Q&A writing, and iterative improvement.
How to Choose Live Chat Software: A 2026 Guide to Avoiding Common Mistakes
Anyone who's been burned by the wrong live chat software knows the story — deployed it, then discovered KYC requirements, peak-hour crashes, or critical features locked behind a higher tier. This guide cuts through the noise.
How to Add a Live Chat Widget to Your Website in 5 Minutes
A live chat widget can be embedded into any website with a single snippet of code. This guide covers the full installation steps, common issues, and buying advice — no technical background required.
Live Chat vs. AI Chatbot — What's the Difference and How Do You Choose?
Live chat (human agents) and AI chatbots each have their place. This guide uses comparison tables and real-world scenarios to help you decide which to use — or how to combine both.
What Is a Live Chat System? A Complete 2026 Buyer's Guide
A live chat system is the tool businesses use to communicate with website visitors in real time. This guide covers core features, how to choose the right one, and common mistakes to avoid.
2026.3.6 Product Update
Pin quick replies, prevent auto-closing unreplied conversations, real-time online visitor data, sub-label filtering, and more.